AI & Data Law: Generative AI, Business Transformation, and Outsourcing

Bill Tanenbaum and Jon Lightman,  the Lead of the Americas Banking and Finance Service of advisory firm ISG, discuss the evolving role of AI in business transformation and outsourcing. Jon suggests that the conventional use of service levels (SLAs) to manage vendor performance should change to using “service levers” because of the need to coordinate services as companies adopt a multi-vendor ecosystem. AI, by its nature, introduces unknown unknowns into business transformation, and Bill and Jon discuss how governance (that is, steering committee for managing outsourcing projects) in outsourcing should change to handle issues that, by necessity or design, are deferred to future phases of an engagement, including allocation of unpredicted IP rights created during the engagement.      

AI & Data Law, part of the PLI Ever Current podcast, brings you conversations with thought leaders at the intersection of AI & data law. PLI is proud to keep you ever current with timely programs, publications, and podcasts. Visit http://pli.edu/aipod  to learn more about our AI resources. 

Please note: CLE is not offered for listening to this podcast, and the views and opinions expressed within represent those of the speakers and host, and not necessarily those of PLI.

Recorded on 11/15/23